Malaysia COD Logistics Guide

Malaysia COD logistics involves courier collection of payment at delivery, followed by settlement to sellers after deducting service fees. Main COD courier providers include J&T Express, Ninja Van, and Pos Laju, each with different coverage, settlement cycles, and fee rates typically ranging from one to three percent of the order value. The key metrics to manage are delivery success rate, rejection rate, and cash settlement timing. Common causes of rejection include impulse purchases, product mismatch, and buyer unavailability. Rejection control measures include pre-delivery phone confirmation, buyer risk profiling, accurate product listings, and advance delivery notifications. Sellers should maintain a COD payment ledger, monitor settlement accuracy, and negotiate shorter settlement cycles when volume allows to reduce cash flow pressure.