Frequently Asked Questions

Feitu Xunda is a cross-border logistics company specializing in Southeast Asia. We provide air, sea, and land freight with DDP door-to-door delivery to Philippines, Malaysia, Singapore, Thailand, and Vietnam. Over 10 years of experience.

We offer four modes: Air Freight (fastest, 3-5 days), Sea Freight (cost-effective, 10-18 days), Land Freight (Thailand/Vietnam, 7-10 days), and Overseas Warehouse fulfillment.

We handle both export and import customs. For DDP: we prepare documents, declare at origin, handle destination clearance, and pay duties. Our clearance success rate is 99%+.

Yes! We specialize in sensitive cargo: pure batteries, built-in batteries, liquids, powders, cosmetics, food supplements, etc. Clearance success rate 99%+.

Priced per kg. Chargeable weight = max(actual weight, volumetric weight). Volumetric: L×W×H(cm) / 6000. Rates from RMB 18-26/kg.

Our Philippines warehouse (1800㎡) offers: bulk storage, order fulfillment (dropshipping), pick & pack, labeling, returns processing, and last-mile delivery.

Track on our website with your tracking number. We also send WhatsApp/WeChat notifications at key milestones.

Air 3-5 days, sea 15-18 days.

Direct air freight takes about 5-8 days, fast sea freight about 18-22 days, and regular sea freight about 25-35 days. During peak seasons (e.g., before Black Friday or Prime Day), we recommend stocking at least 30 days in advance. We offer full tracking and warehouse appointment services to ensure on-time listing.

Door-to-door sea freight to the Philippines usually costs 4-8 RMB/kg, depending on cargo type, volume-to-weight ratio, and delivery area. Metro Manila has the lowest rates, while remote provinces may incur surcharges. We offer all-inclusive DDP pricing with no hidden fees, covering Luzon, Visayas, and Mindanao.

Yes. We support multi-currency settlement in RMB, USD, and Philippine Peso. RMB payment is most convenient for domestic sellers. Exchange rates are based on real-time bank rates with full transparency and no hidden FX markups. Major clients can apply for monthly credit terms for flexible cash flow management.

Yes. Pet food, pet toys, pet clothing, and pet care products can all be exported to Southeast Asia. However, each country has different import requirements for pet food: the Philippines and Indonesia require animal quarantine certificates, Malaysia requires Halal certification (if containing animal ingredients), and Thailand and Vietnam require ingredient lists and production permits. Our sensitive goods channel supports compliant pet product exports with free pre-shipment compliance checks for each country to ensure smooth clearance.

Yes. With 10+ years of experience, we offer stable channels for batteries, liquids, powders and branded goods.

We serve five Southeast Asian countries: Philippines, Malaysia, Singapore, Thailand, and Vietnam. Each country has dedicated routes with optimized transit times.